Frequently Asked Questions (FAQ)
General Questions
What is Clickvibe?
Clickvibe is an online store offering a curated selection of fashion, accessories, watches, footwear, electronics, beauty products, and health & wellness items — all delivered straight to your door.
Where are you based?
We are based in Canada and ship to customers worldwide.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available at checkout.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible at our Contact page if you need to make changes.
Will I receive an order confirmation?
Yes! You will receive an email confirmation with your order details shortly after placing your order.
Shipping
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 7–20 business days. You will receive a tracking number once your order has been dispatched.
Do you offer free shipping?
We periodically offer free shipping promotions. Check our homepage or subscribe to our newsletter to stay updated on current offers.
Can I track my order?
Yes! Once your order ships, you will receive a tracking link via email so you can monitor your delivery in real time.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original condition. Please reach out via our Contact page to initiate a return.
How long does a refund take?
Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.
What if I received a damaged or wrong item?
We sincerely apologize if this happens. Please contact us immediately with a photo of the item and your order number, and we will make it right.
Products
Are your products high quality?
Yes! Every product on Clickvibe is carefully selected to meet our quality standards. We stand behind everything we sell.
Do you restock sold-out items?
Restocking depends on supplier availability. We recommend signing up for restock notifications on the product page or checking back regularly.
Contact & Support
How can I contact you?
You can reach our support team through our Contact page. We aim to respond within 24–48 business hours.
Do you have a loyalty or rewards program?
We are working on exciting loyalty perks for our customers. Stay tuned for announcements!